Title: Flumente – AI Assistant & Help Desk Chatbot
Author: spdataforge
Published: <strong>ছেপ্টেম্বৰ 15, 2026</strong>
Last modified: ছেপ্টেম্বৰ 16, 2026

---

প্লাগিনৰ সন্ধান কৰক

![](https://ps.w.org/flumente-assistant/assets/banner-772x250.png?rev=3697786)

![](https://ps.w.org/flumente-assistant/assets/icon-256x256.png?rev=3697786)

# Flumente – AI Assistant & Help Desk Chatbot

 [spdataforge](https://profiles.wordpress.org/spdataforge/)-ৰ দ্বাৰা

[ডাউনল’ড কৰক](https://downloads.wordpress.org/plugin/flumente-assistant.2.2.1.zip)

 * [বিশদ বিৱৰণ](https://as.wordpress.org/plugins/flumente-assistant/#description)
 * [পৰ্য্যালোচনা](https://as.wordpress.org/plugins/flumente-assistant/#reviews)
 *  [ইনষ্টলেশ্যন](https://as.wordpress.org/plugins/flumente-assistant/#installation)
 * [বিকাশ](https://as.wordpress.org/plugins/flumente-assistant/#developers)

 [সাহায্য](https://wordpress.org/support/plugin/flumente-assistant/)

## বৰ্ণনা

**Flumente builds AI assistants that handle first-line support.** You give one
 
your documents — manuals, price lists, terms, procedures — and it answers your customers
from what is actually written there, around the clock, instead of leaving them with
a contact form. The questions it cannot settle it hands over, with the conversation
attached, so whoever picks it up already knows the story.

This plugin is how that assistant reaches your WordPress site: paste its ID and

the chat appears. No code, no API key, no server-side calls.

#### What the assistant does for customer service

 * **Answers from your own content**, not from generic knowledge. Upload
    documents
   or let it read your site, and the replies stay inside what you published.
 * **Recognises people who come back.** A returning customer doesn’t repeat
    themselves:
   the assistant knows what was said last time and carries on.
 * **Keeps the thread.** Long conversations stay coherent — what mattered
    earlier
   is still there at the end.
 * **Hands over cleanly.** When a question needs a person, it says so and
    passes
   along everything that was said.

#### It doesn’t stop at the website

The same assistant works where your customers already write to you, and keeps
 working
when nobody is watching:

 * **Email.** Connect a mailbox and the assistant reads what arrives, drafts the
   
   reply, and keeps each exchange in its thread.
 * **Chat channels.** Telegram, Slack, Discord, WhatsApp, Teams and Mattermost.
 * **Scheduled work.** Recurring reports, reminders and checks that run on their
   
   own and reach you where you asked.
 * **Your tools.** Notion, Shopify and Odoo, plus a generic webhook for whatever
   
   else you run.

#### You choose the AI model

The assistant isn’t tied to one provider: pick the model that fits the job and
 
switch when a better one arrives, without rebuilding anything you set up.

 * Paste the **assistant ID** in the settings page and the chat widget appears on
   your site.
 * Choose **where it shows up**: the whole site, or only the pages you pick, using
   the **“Flumente Assistant” block** in the block editor (or the `[flumente_assistant]`
   shortcode).
 * **Exclude specific pages** by ID or slug and, with one click, the WooCommerce
   pages (cart, checkout, account).
 * Turn on **“Identify logged-in users”**: the first name, last name and email address
   of the WordPress user are handed to the assistant, which then treats them as 
   a known person (memory, reminders, conversation history). You choose which field
   is the identifier (user ID, username or email) and whether to fall back to the
   display name when first and last name are empty. Visitors who are not logged 
   in stay anonymous.
 * No API key and no server-side calls: the widget talks to Flumente straight from
   the browser.

#### Before you start

The plugin shows an assistant, it does not create one: you need a Flumente account
first.

 1. Sign up at https://www.flumente.com/ and create your assistant. The free plan is
    enough to get it working on your site.
 2. Copy the assistant ID from its page on Flumente.
 3. Paste it into this plugin’s settings.

#### Requirements

 * A Flumente account and an assistant created on it (you need its ID). Signing 
   up and creating an assistant on the free plan costs nothing: https://www.flumente.
   com/
 * Your site domain has to be listed among the assistant’s authorised domains on
   Flumente. The exact domain to add is shown on the plugin settings page.

### External services

This plugin connects your site to **Flumente** (https://flumente.com), the assistant
service the widget belongs to. The connection is what makes the plugin work: without
it there is no assistant to show. By default the plugin talks to `https://assistants-
backend-d7i2.onrender.com`; the address is configurable on the settings page if 
you run Flumente elsewhere.

**What is loaded.** On the pages where the assistant is enabled, the plugin adds
a `<script>` tag that loads `widget.js` from the Flumente server. From that moment
the conversation happens directly between the visitor’s browser and Flumente.

**What is sent to Flumente, and when:**

 * Whenever the widget is displayed: the assistant ID you configured, and your site’s
   address (sent by the browser as the origin of the request) so that Flumente can
   check the domain is authorised.
 * Whatever a visitor types in the chat, including any file they choose to attach,
   because that is what the answer is produced from.
 * Only when “Identify logged-in users” is enabled, and only for users who are actually
   logged in: the identifier you selected (WordPress user ID, username or email 
   address), plus first name, last name and email address of that user. If you also
   enable the role option, the user’s WordPress role is sent along with a signature
   computed from those values. **Visitors who are not logged in stay anonymous: 
   the plugin sends nothing about them.**
 * From the WordPress dashboard, at most once every six hours: an update check that
   reports the installed plugin version and your site address.

Flumente terms of service: https://flumente.com/terms
 Flumente privacy policy: 
https://flumente.com/privacy

## স্ক্ৰীনশ্বট

[⌊The settings page: paste the assistant ID, choose where the widget appears and
which pages to leave out.⌉⌊The settings page: paste the assistant ID, choose where
the widget appears and which pages to leave out.⌉[

The settings page: paste the assistant ID, choose where the widget appears and which
pages to leave out.

[⌊Identification of logged-in users: pick the identifier, optionally pass the WordPress
role, and sign the identity.⌉⌊Identification of logged-in users: pick the identifier,
optionally pass the WordPress role, and sign the identity.⌉[

Identification of logged-in users: pick the identifier, optionally pass the WordPress
role, and sign the identity.

[⌊The Setup guide tab: creating the assistant, choosing where it appears, and what
to check if it stays silent.⌉⌊The Setup guide tab: creating the assistant, choosing
where it appears, and what to check if it stays silent.⌉[

The Setup guide tab: creating the assistant, choosing where it appears, and what
to check if it stays silent.

[⌊The "Flumente Assistant" block in the editor, to show the assistant only on the
pages you choose.⌉⌊The "Flumente Assistant" block in the editor, to show the assistant
only on the pages you choose.⌉[

The “Flumente Assistant” block in the editor, to show the assistant only on the 
pages you choose.

[⌊The assistant answering on the front end.⌉⌊The assistant answering on the front
end.⌉[

The assistant answering on the front end.

## ব্লকবোৰ

এই প্লাগিনটোৱে 1টা ব্লক প্ৰদান কৰে।

 *   Flumente Assistant Shows the Flumente assistant on this page (useful in shortcode-
   only mode).

## ইনষ্টলেশ্যন

 1. Sign up at https://www.flumente.com/ and create an assistant — the free plan is
    enough. Keep its ID at hand.
 2. Upload the `flumente-assistant` folder to `/wp-content/plugins/`, or install the
    ZIP from **Plugins  Add New  Upload Plugin**.
 3. Activate the plugin.
 4. Go to **Settings  Flumente Assistant**, paste the assistant ID and save.
 5. Add your site domain to the assistant’s authorised domains on Flumente.

## সঘনাই উত্থাপিত প্ৰশ্ন

### The assistant does not answer on my site

Check that your site domain is listed among the assistant’s authorised domains on
Flumente. The exact domain to add is shown on the plugin settings page.

### Are logged-in users recognised?

Yes. Turn on “Identify logged-in users” and the plugin passes the ID, first name,
last name and email address of the current WordPress user. Visitors who are not 
logged in stay anonymous. It works on a mixed site too: on public pages the visitor
is anonymous, in the members area they become a known user, automatically.

### Do I have to fill in the “Signing secret”?

It depends on the assistant:

 * Private assistant (internal, staff only): no, leave the field empty. The identity
   of the logged-in user is accepted as it is.
 * Public assistant: yes, if you want logged-in users to get their own history and
   continuity. On a public assistant the identity has to be signed, otherwise a 
   visitor could claim to be somebody else. You do it once: open the assistant on
   Flumente, go to the “Embed” section, reveal and copy the signing secret, paste
   it into the plugin field and save. From then on the signature is computed automatically
   on every page and the visitor does nothing. Without the secret, on a public assistant
   a logged-in user is treated as anonymous.

### Does the plugin store any personal data on my site?

No. It reads the current user’s data from WordPress when a page is rendered and 
passes it to the widget. Nothing is written to your database beyond the plugin settings.

## পৰ্য্যালোচনা

এই প্লাগিনৰ বাবে কোনো পৰ্য্যালোচনা নাই।

## অৱদানকাৰী আৰু বিকাশকাৰীসকল

“Flumente – AI Assistant & Help Desk Chatbot” হৈছে মুক্ত উৎসৰ ছফ্টৱেৰ। এইসকল লোকে
এই প্লাগিনত অৱদান আগবঢ়াইছে।

অৱদানকাৰীসকল

 *   [ spdataforge ](https://profiles.wordpress.org/spdataforge/)

[আপোনাৰ ভাষাত “Flumente – AI Assistant & Help Desk Chatbot” অনুবাদ কৰক।](https://translate.wordpress.org/projects/wp-plugins/flumente-assistant)

### বিকাশৰ প্ৰতি আগ্ৰহী?

[ক’ড ব্ৰাউজ কৰক](https://plugins.trac.wordpress.org/browser/flumente-assistant/),
[SVN ৰিপজিটৰী](https://plugins.svn.wordpress.org/flumente-assistant/) চাওক নাইবা
[RSS](https://plugins.trac.wordpress.org/log/flumente-assistant/?limit=100&mode=stop_on_copy&format=rss)-
দ্বাৰা [বিকাশৰ পঞ্জী](https://plugins.trac.wordpress.org/log/flumente-assistant/)
ছাবস্ক্ৰাইব কৰক।

## সলনি-পঞ্জী

#### 2.2.1

 * The description now says what the assistant is for — first-line customer
    support
   answered from your own documents — and what it does beyond the website: email,
   chat channels, scheduled work and integrations. No change to the code.

#### 2.2.0

 * New **Setup guide** tab on the plugin page: how to create the assistant, where
   to make it appear, how logged-in users are recognised, and what to check when
   the assistant stays silent. The settings keep their own tab.
 * Clearer setup: the readme now states up front that a Flumente account is needed
   and that the free plan is enough to get the assistant running.
 * The Italian translation now covers the whole interface, guide included.
 * Tested with WordPress 7.1.

#### 2.1.0

 * The plugin interface is now in English, with the Italian translation included:
   it follows the language of the site.

#### 2.0.0

 * “Flumente Assistant” block for the block editor and `[flumente_assistant]` shortcode,
   to show the assistant only on the pages you choose.
 * Reorganised settings: site area, exclusions (WooCommerce included) and identification
   of logged-in users.

#### 1.4.1

 * Updates arrive in the WordPress dashboard like any other plugin: no more manual
   downloads for later versions.

#### 1.4.0

 * Site area: choose where the assistant appears — front end only, admin area only,
   or both.
 * Role for advanced access: option to pass the WordPress role of the logged-in 
   user, signed together with the identity so it cannot be forged. On Flumente you
   list the roles allowed to use the advanced features through the widget (generating
   images, sending messages on channels, scheduling tasks).

#### 1.3.0

 * Signed identity: new “Signing secret” field, so logged-in users can safely get
   their own history on public assistants too. The signature is computed automatically
   and the visitor does nothing. Not needed on private assistants.

#### 1.2.0

 * Native “Flumente Assistant” block for the block editor, with a preview, as a 
   visual alternative to the shortcode.

#### 1.1.0

 * Display mode: whole site, or only through the `[flumente_assistant]` shortcode.
 * Page exclusions by ID or slug, and WooCommerce pages (cart, checkout, account).
 * User mapping: choice of identifier (ID, username or email) and fallback to the
   display name when first and last name are missing.

#### 1.0.0

 * First release: widget injection and identity of logged-in users.

## মেটা

 *  **2.2.1** সংস্কৰণ
 *  **20 ঘণ্টা আগত** শেষবাৰ আপডে’ট হৈছিল
 *  সক্ৰিয় ইনষ্টলেশ্যন **10টাতকৈ কম**
 *  WordPress-ৰ সংস্কৰণ ** 5.8 বা তাতকৈ ওপৰৰ **
 *  ইমানলৈকে পৰীক্ষা কৰা হৈছে **7.1**
 *  PHP-ৰ সংস্কৰণ ** 7.4 বা তাতকৈ ওপৰৰ **
 *  ভাষা
 * [English (US)](https://wordpress.org/plugins/flumente-assistant/)
 * [AI](https://as.wordpress.org/plugins/tags/ai/)[ai assistant](https://as.wordpress.org/plugins/tags/ai-assistant/)
   [chatbot](https://as.wordpress.org/plugins/tags/chatbot/)[customer support](https://as.wordpress.org/plugins/tags/customer-support/)
   [help desk](https://as.wordpress.org/plugins/tags/help-desk/)
 *  টেগবোৰ
 *  [উচ্চখাপৰ ভিউ](https://as.wordpress.org/plugins/flumente-assistant/advanced/)

## ৰে’টিংবোৰ

এতিয়ালৈ কোনো পৰ্য্যালোচনা দাখিল কৰা হোৱা নাই।

[Your review](https://wordpress.org/support/plugin/flumente-assistant/reviews/#new-post)

[সকলো পৰ্য্যালোচনা চাওক](https://wordpress.org/support/plugin/flumente-assistant/reviews/)

## অৱদানকাৰীসকল

 *   [ spdataforge ](https://profiles.wordpress.org/spdataforge/)

## সাহায্য

কিবা ক’বলগীয়া আছে? সহায় লাগে?

 [সাহায্যৰ ফ’ৰাম চাওক](https://wordpress.org/support/plugin/flumente-assistant/)